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Service and Support Information

* Hours of Operation:
Monday through Friday 8:00am to 5:00pm PST (Pacific Standard Time)

* Software Installation and Activation and General Non-Technical Questions:
Please call 1.800.833.8082 [press 2]

* Free Online Support (All DoubleCAD Products):
For online training, visit the Learning Center. For questions and sharing information, visit the Community Forum.

* Premium Support

DoubleCAD XT Pro users get one year of free Premium Support with your order.

DoubleCAD XT users can access Premium Support on a pay per incident basis:

Contact a technician: 1.800.833.8082, or +1.415.483.8000, [press 3] and enter your unique 16-digit serial number at the prompt. Alternatively, for ordering or activation issues email CustomerSupport@IMSIdesign.com; for technical issues contact Support@IMSIdesign.com.

* Documentation:
Click here to download free documentation or purchase printed documentation

Patches & Updates

Patch for XT Pro v2.0-to-v2.1
For users that have DoubleCAD XT Pro v2.0 the patch below will update the software to v2.1. This patch is only for current users of v2.0. Click here to download the XT Pro v2.1 patch for XT Pro v2.0.

Patch for XT Pro v3.0-to-v3.1
For users that have DoubleCAD XT Pro v3.0 the patch below will update the software to v3.1. This patch is only for current users of v3.0. Click here to download the XT Pro v3.1 patch for XT Pro v3.0.

Patch for XT v3.0-to-v3.1
For users that have DoubleCAD XT v3.0 the patch below will update the software to v3.1. This patch is only for current users of v3.0. Click here to download the XT v3.1 patch for XT v3.0.

* Hours of Operation:

* Software Installation and Activation and General Non-Technical Questions:

* Free Online Support (All DoubleCAD Products):

* Premium Support

* Documentation: